our FAQs
Here you'll find answers to some of the most common questions about our baby, kid, and adult jewelry line. If you need further assistance, please don't hesitate to contact us!
Do you accept returns or exchanges?
No, we do not accept returns or exchanges. All sales are final. However, to ensure your order is perfect, we offer virtual meetings to assist you until you are completely
satisfied with your product.
Is expedited shipping available?
Yes, we can expedite shipping. Simply choose the shipping option that best suits your needs during the checkout process.
Can I request a rush order?
In some cases, we can rush orders, depending on our supplies and availability. Please contact us to discuss the specifics of your request.
Can I customize my jewelry order?
Yes, we can customize any order just the way you like it. You can use the customization and size options available on the specific product pages. if you need further modifications, please contact us to discuss the specific customization requests.
What materials are used in your jewelry?
All of our pieces are 18k solid gold and are available in yellow, white, and rose gold. For special requests, please contact us at karlinjewelry@g.com.
How can I make a purchase from overseas?
If you would like to make a purchase and receive the product overseas, please contact us at karlinjewelry@gmail.com. A sales representative will get in touch with you to
assist with your purchase.
What if the item I want is out of stock?
Items shown on our website as "out of stock" may still be available for purchase as special orders. These items will take up to 2 weeks to ship. Please contact us for
assistance with these orders
How can I schedule a virtual meeting for assistance with my order?
To schedule a virtual meeting, please contact us via email at karlinjewelry@gmail.com. We will arrange for a convenient time to assist you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For any specific payment inquiries, please contact our customer service team.
How do I care for my Karlin Jewelry?
To keep your jewelry looking its best, clean it regularly with a soft cloth, avoid exposure to harsh chemicals, and store it in a jewelry box when not in use. When sanitizing your hands, It's best you take off your jewelry, dry your hands, and put it back on after they have dried
Can I get my jewelry order gift-wrapped?
Each Karlin Jewelry piece is shipped in our signature high-quality jewelry box, ensuring it looks elegant and is ready to be gifted to your special someone.
How can I track the status of my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
Do you offer warranties on your jewelry?
Yes, all our jewelry comes with a one-year warranty against manufacturing defects. If you experience any issues with your piece, please contact us for assistance.
Can I place a bulk order?
Yes, we can accommodate bulk orders. Please contact us with your requirements, and we will provide a customized quote and timeline.
How do I determine the right size for my jewelry?
We provide a detailed size guide on our website to help you choose the correct size. If you need further assistance, please contact us, and we can guide you
through the sizing process
What should I do if I receive a damaged item?
If your jewelry arrives damaged, please contact us immediately with photos of the damage and your order details. We will work with you to resolve the issue as
quickly as possible.
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. While we cannot guarantee changes, we will do our best to accommodate your
request.
Do you offer repair services for your jewelry?
Yes, we offer repair services for our jewelry. Please contact us with details about the repair needed, and we will provide further instructions.
What is the best way to reach Karlin Jewelry customer service?
You can contact our customer service team via email at karlinjewelry@gmail.com, We are available to assist you Monday through
Friday, from 9 a.m. to 5 p.m.
If you have any other questions, feel free to contact us.
We're here to help make your Karlin Jewelry experience as delightful as possible.